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24/7 Access to Our Team
Our staff of project managers, engineers, service counselors, and field techs are at your service with just one call - 415-282-5200.
Have an emergency in the middle of the night? Call us! If you’re not sleeping, we’re not either. We will call back within 30 minutes after hours, remotely diagnose your problem within an hour, and if necessary, be on site in 2 hours or less to fix the problem.
Our Remote IT support service resolves 98% of all incidents.
You can rest assured that 98% of all your problems can be solved at the touch of a button with our remote support services.
Not only does our remote IT support service resolve nearly all logged telephone calls within 1 hour, but it also prevents failures happening in the first place.
Sophisticated remote technology constantly monitors your server, network, switches and PCs. Our IT professionals can then immediately rectify anomalies before they become critical.
Remote Desktop Support - Provides your PC users with a total “one stop shop” for all their IT queries such as a forgotten password or an MS Word issue.
Remote Server Support - Sophisticated software and highly trained engineers can remotely resolve all your server issues around the clock, to ensure minimal or zero downtime.
Remote Network Support - Constant assessment of the health and performance-levels of your network devices ensures the efficient functioning of your business.
Onsite IT support for servers, networks and desktop PCs by certified engineers.
Outsourced IT support provides a highly cost effective and efficient method to manage your system requirements - without the cost of ownership. By having a pool of highly experienced and qualified personnel and a flexible range of contracts you get all the support you need, when you need it.
Naturally, all our staff are ertified and we use accepted best practices for all our onsite support services.
Whether it's one person one day a week, or a full time IT department, you need look no further than Acme.
Onsite IT support benefits:
- Expert and qualified staff - without the cost of ownership.
- Flexible. You have the option to change skillsets throughout the contract.
- Our IT specialists are reliable - permanently employed by Intrasource.
- Comprehensive service. Desktop (user support) and server specialists are available, including experts with corporate and multi-site experience.
- This complements the remote support services, allowing onsite analysts full access to the on-line support website (Intraportal).
- We have the resources to form an entire IT department or supplement existing in-house staff.
- Full or part time options available, from one day per week to full five days per week.
Emergency IT
Fast, efficient, onsite IT repair and restoration service
Our emergency response system was developed to cater for the requirements of companies without a full time IT department. We guarantee that within 4 hours of an incident being logged, one of our highly trained engineers will be on site to rectify the problem.
Emergency Response benefits:
- Peace of mind - knowing that help is only a phone call away
- Professional and experienced engineers on hand when you need them - without the cost of ownership
- 4 hour response time guaranteed - for minimal downtime or inconvenience
Additional services
Although we pride ourselves on the delivery times of our emergency response team, we advise clients to prevent critical failures happening in the first place. Our Remote IT Support can resolve 98% of all incidents over the network and detect problems before they become critical.
Free pick-up and delivery within our service area during normal businesss hours!
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